This policy explains how KRABIT applies a 1% refund processing fee to transactions handled directly on the platform through crypto or credit card payments. This fee covers administrative handling, compliance checks, and network costs involved in issuing refunds.
Refund Fee Details
A 1% processing fee applies to all refunds, regardless of which party is responsible for the cancellation or failure. The fee is automatically deducted from the refund amount before it is sent out. This rule applies to buyer-initiated refunds, seller-initiated refunds, mutual cancellations, and refunds issued after disputes. Any external charges, such as blockchain network fees or card processor costs, are non-refundable.
High-Value Transactions (Above $5,000 USD)
For transactions above $5,000 USD, if a refund is issued due to seller fault, the buyer has the right to request reimbursement of the 1% refund fee directly from the seller. If the seller refuses to cooperate, the buyer may escalate the matter to Krab It staff. In such cases, KRABIT may place the seller’s account on hold or restriction until the issue is resolved.
Transactions Processed Through Trustap
Refunds for transactions processed through Trustap follow Trustap’s own Terms of Service and fee structure. KRABIT and its operations team have no control over Trustap refund timelines, decisions, or applicable charges. Any user who chooses Trustap as a payment method agrees to Trustap’s rules as binding.
No Exceptions
The 1% refund processing fee applies universally to all KRABIT processed transactions using crypto or credit cards. There are no exceptions to this rule. This ensures fair treatment of all users and keeps refund operations sustainable across the platform.